Politique d’expédition
📦 TOUGHIX Shipping Policy
At TOUGHIX, we're committed to getting your favorite items to you quickly and safely — wherever you are in the world. Below is everything you need to know about how we ship your order.
🚚 1. Order Processing Time
Standard Processing: Orders are processed and prepared for shipment within 1–3 business days after payment is confirmed.
Weekends & Holidays: Orders placed on weekends or public holidays will begin processing on the next business day.
Peak Periods: During high-volume sales events (e.g., Black Friday, Cyber Monday) or inventory audits, processing may take slightly longer. Any delays will be announced on our website or communicated via email.
💡 Total Delivery Estimate: Processing (1–3 business days) + Standard Shipping (5–10 business days) = your order typically arrives within 6–13 business days after purchase.
🌍 2. Shipping Coverage
We ship worldwide to most countries and regions. If your delivery address is in a remote area or a region with shipping restrictions, we will contact you by email before shipping.
💰 3. Shipping Rates
Shipping fees are calculated based on your order subtotal:
Table
Order Subtotal Shipping Fee
Less than $40.00 USD $4.99 USD (Standard Shipping)
$40.00 USD or more 🎉 FREE Standard Shipping
⏱️ 4. Estimated Delivery Time (Standard Shipping)
Delivery time is counted from the date your package is first scanned by the carrier (i.e., the shipping date — not the order date).
Standard Shipping: 5–10 business days, depending on destination and customs clearance speed.
⚠️ Please note: Delivery estimates are for reference only. TOUGHIX is not responsible for delays caused by customs inspections, extreme weather, remote-area transit, or other circumstances beyond the carrier's control.
📦 5. Order Tracking
Tracking Number: Once your order ships, you'll receive an email from service@toughix.shop;with your tracking number and a direct tracking link.
Tracking Updates: Carrier scanning information may take 24–48 hours to appear after shipment. If your tracking shows no updates after 5 business days, please contact us.
How to Track: Simply click the link in your shipping confirmation email at any time.
🛃 6. Customs, Duties & Taxes
All orders are shipped from our overseas warehouses, so your package may be subject to customs inspection upon arrival.
Any import duties, taxes, or customs fees charged by the destination country are the responsibility of the recipient, as these are levied by local customs authorities, not TOUGHIX.
We are unable to mark orders as "gifts" or declare a lower value, as this violates customs regulations.
📬 7. Shipping Address & Order Changes
Please double-check your shipping address at checkout. Address changes cannot be guaranteed once an order has been processed or shipped.
If you notice an error, contact us immediately at service@toughix.shop;— we'll do our best to help before dispatch.
Packages returned to us due to an incorrect or incomplete address may require a re-shipping fee.
🔍 8. Lost or Damaged Packages
If your tracking shows "Delivered" but you haven't received the package, please check with neighbors, family members, and your local carrier or post office first.
If your package appears lost in transit (no tracking updates for 15+ business days after shipping), or arrives damaged, contact us within 7 days and we will investigate with the carrier and arrange a replacement or refund as appropriate.
📞 9. Contact Us
Questions about your order or this shipping policy? We're happy to help:
Email: service@toughix.shop
We typically respond within 24–48 hours (business days).